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Return & Refund Policy

We appreciate your business and want to Thank You for your purchase. We hope you are happy with your product. However if your not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please read our return policy in full.


All returns must be postmarked within fourteen (14) calendar days of the purchase date. All returned items must be in same condition it was received, new and unused condition, with all original labels, accessories, and/or documents


After receiving your return and inspecting the condition of our item, we will process your return or exchange. Please allow at least three (3) days from the the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed in full.

Return Process

To return an item, please email customer service at to obtain a Return form and Return Merchandise Authorization (RMA) number. After you receive a RMA number, mail your item in its original packaging with your proof of purchase and return form to the address below with RMA number visible on package.

JP's Audio

459 Main st.  box# 326

Trusville, AL 35173

United States

Please note, you will be responsible for all return shipping charges. We recommend that you use a trackable method to mail your return to keep your return process efficient.

For defective or damaged products, please contact us at to arrange for an exchange within 14 calendar days.

Please Note:

  • A 15% restocking fee will be charged for all returns

  • Sale items are FINAL SALE and cannot be returned

  • Customer is responsible for all return shipping cost

  • Customer must contact us for a return/refund request within 14 calendar days of receiving the product

  • Product must be unused, unopened, and with all original packaging and documents

  • There should be no damage to product or shipping package or we have the right to deny the claim

  • Return/Refund request after 14 days will be denied

  • Customer must have a properly filled out return form, RMA number, and original proof of purchase

  • If product that is being returned more than $100 in value we suggest you get additional insurance to protect from any damage that may be caused by shipping carrier

  • Please allow 3-5 business days to process return/refund request

  • Refund payment may take 7 -10 business days to see funds in account depending on your bank. If customer has not recevied funds after 10 business days please email

  • Product sent to return address after 14 days will be denied refund or exchange unless other arrangements have been made between both customer and JP's Audio

If you have any other questions or concerns regarding our policy please email

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